Frequently Asked Questions
Everything you need to know about your Illenium Official Store order.
When will my order ship?
Standard orders are typically processed within 3-5 business days. Once shipped, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns and exchanges on unworn, unwashed merchandise within 30 days of delivery. Please note that limited edition drops and sale items are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How should I care for my Illenium apparel?
To preserve the quality of prints and fabrics, we recommend machine washing cold with like colors and hanging to dry or using a low heat setting.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has left our warehouse, you can use the tracking link provided in your shipping confirmation email to monitor its progress in real-time.